Privacy Policy.

Kelden operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

Kelden is powered by Shopify, which enables us to provide our services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of our services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

When we use the term personal information, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details: your name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items you view, add to cart, add to wishlist, purchase, return, exchange, cancel, and your past transactions.
• Communications with us: information you include when contacting us, including customer support enquiries.
• Device information: information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: information about how and when you interact with or navigate our services.

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use our services, communicate with us, or otherwise provide us with personal information.
• Automatically through the services, including from your device when you use our products or services, visit our website, or through cookies and similar technologies.
• From service providers when we engage them to enable certain technology and when they collect or process personal information on our behalf.
• From partners or other third parties.

Depending on how you interact with Kelden or which services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the services: including processing payments, fulfilling orders, remembering preferences, managing accounts, arranging shipping, handling returns or exchanges, enabling reviews, and creating a more customised shopping experience.
• Marketing and advertising: including sending promotional communications by email, text message, or postal mail, and showing online advertisements for products or services.
• Security and fraud prevention: including authenticating accounts, providing a secure payment and shopping experience, detecting or investigating fraudulent or unsafe activity, and securing our services.
• Communicating with you: including providing customer support, responding to you, and maintaining our business relationship with you.
• Legal reasons: including complying with applicable law, responding to valid legal processes, enforcing our terms or policies, and participating in legal proceedings where required.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

• With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
• With business and marketing partners to provide marketing services and advertise to you.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or through social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, legal obligations, enforcement of applicable terms or policies, or to protect and defend our services, rights, users, or others.

Our services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our services in order to provide and improve the services for you.

Information you submit to the services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services.

We may use Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise your rights over Shopify’s use of your personal information.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit: Shopify Privacy Portal.

Our services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms.

We do not guarantee and are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of those services without limitation.

Our services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by law.

• Right to Access / Know: you may have a right to request access to personal information we hold about you.
• Right to Delete: you may have a right to request that we delete personal information we maintain about you.
• Right to Correct: you may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: you may have a right to receive a copy of personal information we hold about you and request that we transfer it to a third party, where applicable.
• Managing Communication Preferences: you may opt out of promotional emails at any time using the unsubscribe option displayed in our emails.

If you opt out of promotional communications, we may still send non-promotional emails, such as emails about your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email:

keldenkitchen.sa@gmail.com