Shipping Policy.

Kelden currently delivers nationwide within South Africa only.

At this stage, we do not offer international shipping. Orders must be delivered to a valid South African delivery address.

Standard delivery usually takes around 5–7 business days after your order has been processed.

Business days exclude weekends and South African public holidays.

Once your order has been placed and payment has been confirmed, we will begin processing your order.

You will receive an order confirmation by email after checkout. Once your order has been dispatched, tracking or delivery information will be shared where available.

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

From time to time, Kelden may offer promotional shipping rates or free delivery offers. Any such offers will be shown on the website or at checkout where applicable.

If tracking is available for your order, tracking details will be sent to you by email, SMS, or another available communication method after dispatch.

If you have not received tracking details and need help with your order, contact us at keldenkitchen.sa@gmail.com.

Please make sure your delivery address, contact number, and email address are correct when placing your order.

Kelden is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied at checkout.

While we aim to deliver within 5–7 business days, delivery times are estimates and may be affected by courier delays, public holidays, high order volumes, weather, incorrect address details, or events outside our control.

We will do our best to assist if your delivery is delayed.

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible.

Email us at keldenkitchen.sa@gmail.com with your order number and clear photos of the item and packaging so we can review the issue and help with the next steps.

If a courier is unable to deliver because no one is available, the address is incorrect, or the courier cannot reach you, additional delivery attempts or return-to-sender processes may apply.

Please ensure someone is available to receive your order and that your contact details are correct.

For shipping or delivery questions, contact Kelden at:

keldenkitchen.sa@gmail.com

Please include your order number if your question is about an existing order.