Refund Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at keldenkitchen.sa@gmail.com.

Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you return instructions and, where applicable, a return shipping label.

Items sent back to us without first requesting a return will not be accepted.

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.

This allows us to evaluate the issue and make it right as quickly as possible.

Certain types of items cannot be returned, including custom products such as special orders or personalised items.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at keldenkitchen.sa@gmail.com.

You can contact us with any return or refund question at:

keldenkitchen.sa@gmail.com